As someone who has been doing desktop support for close to 30 years I can say that as of 2023 whether PC or Mac it is best for everyone to go with 16g of RAM. Even casual users have a habit of creating very complex situations for their machines and having that added memory really helps in not seeing sluggish behavior. Especially because both the MacOS and Windows are eating up more system memory than ever with all the work they are constantly doing in the background. A very basic scenario I see at work is a user with Outlook running, a web browser running, and Word running will be pushing the limits of what 8g of RAM can manage easily. Now a virus scan kicks in, or an update starts to install in the background and suddenly that 8 g feels very sluggish. Or you ask one of those three apps you have open to suddenly do something more demanding and again you're stressing the level of memory. For a long time 4g was fine, then 8g, now it is 16g.